Privacy Policy

AppealPilot (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and retain information when you use our website and services related to Georgia property tax appeals.

Information we collect

We may collect the following categories of information:

• Identity and contact information, such as your name and email address.
• Property information, such as the property address you provide, county, parcel identifiers, and assessment-related details we obtain or derive in connection with your appeal.
• Payment information, such as payment method details and transaction records. Card and bank details are processed by our payment processor (Stripe); we do not store full card numbers on our servers.
• Technical and usage data, such as device or browser information, IP address, and cookies or similar technologies where applicable.

How we use your information

We use the information above to:

• Generate and deliver appeal-related materials, including DIY packages and analyses;
• Communicate with you about your account, order, deadlines, and support requests;
• Process payments and prevent fraud;
• Improve our services, security, and operations; and
• Comply with applicable law and enforce our terms.

Who we share information with

We share information with service providers that help us operate AppealPilot, only as needed for the purposes described in this policy:

• Stripe for payment processing;
• SendGrid (or similar email delivery providers) for transactional and service-related email; and
• ATTOM and other data partners for property and comparable-sales data used to support appeal research and package generation.

We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer (for example, a merger), subject to applicable requirements.

Data retention

We retain personal information for as long as necessary to provide the services, fulfill the purposes described in this policy, meet legal and accounting obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and legal requirements. When retention is no longer needed, we delete or de-identify information in accordance with our practices and applicable law.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to opt out of certain uses. To exercise rights that apply to you, contact us using the email below. We will respond consistent with applicable law.

Contact us

Questions about this Privacy Policy or our privacy practices: appeals@localpropertytaxappeals.com

We may update this Privacy Policy from time to time. The effective date at the top will reflect the latest version.